At Alida Living, we take great care in creating and sourcing products designed to bring beauty and calm into your home. If something isn’t right with your order, we’re here to help.

Change of Mind

Due to the nature of our products, we do not offer refunds or exchanges for change of mind purchases.

Please choose carefully before placing your order.

Damaged or Faulty Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at

alidaliving@gmail.com:

- Your order number
- A description of the issue
- Clear photos of the product and packaging

Once reviewed, we may offer:

- A replacement product
- Store credit
- A refund where appropriate

Product Care

To ensure the longevity of your products, please follow all care instructions provided. Alida Living is not responsible for damage caused by misuse, improper care, or normal wear and tear.

Home & Body Mists

As our mists contain natural ingredients and essential oils, slight variations in scent or appearance may occur between batches. This is a normal part of handmade products and does not constitute a fault.

For hygiene and safety reasons, opened or used mist products cannot be returned unless deemed faulty.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact

For all refund or warranty enquiries, please contact:

Alida Living
alidaliving@gmail.com